Thursday, July 10, 2008

It's Not My Fault

OK.....I'm a cashier. I'd really like to greet you smiling like this.

But when you come in the store like this......


I did not purposely ring your purchase in at the wrong price. Each item is scanned in by computer and I have nothing to do with how it rings up. If it is, indeed, the wrong price I will happily fix it for you. However, don't get offended when I ask another employee to do a price check for me first. Sometimes you read the sign incorrectly and sometimes you just plain lie hoping to get the item cheaper. Sometimes it's an error on our part and we need to know this so it can be fixed.

When you call to tell me that I neglected to ring in BOTH $3 off coupons for the two products you bought, please be sure how much your coupons were for. In this case one was for $1 and one was for $3. And they are, indeed, on the receipt you insist on bringing in the next day when you complain to the manager.

Do not think you have to have exact change to pay for your purchases and take 10 minutes digging through the bottom of your purse while I have a line of people waiting behind you. It does NOT make it any easier for me when you give me exact change. I could care less. Especially when you have a $4.98 cent purchase and insist on giving me $100.98. The hundred dollars pretty much messes me up. Especially first thing in the morning.

Please understand that if you bring in 10 rolls of film that I cannot possibly have them done for you in an hour. For one thing, the machine can only handle so much at a time. The hour thing is based on one roll of film, and even that depends on how many are before yours. Sorry, sorry, sorry.

If you want to use a coupon on something you need to have that coupon with you. I can not ring in a coupon that I haven't been given. Likewise, I can't take a coupon good only at another store. I am not allowed to do that. Don't tell me about how another store would have taken it. Go to that other store then.

There will be more. Stay tuned.


Heidi said...

THANK YOU!! I really like having people come visit me - its like my own little coffee club! LOL

OH I have SO much respect for cashiers - I could NOT NOT NOT do that job for the fact that I would tell someone thaty they needed to get a grip. I dont think the boss would like that so much huh? LOL HOpe to see you again soon!

Jeanne said...

Hi Nan,
Thanks for stopping by my blog the other day. I just read your "It's Not My Fault" post and I had to laugh, because it sounded like you were describing a day in my life back when I used to manager a retail store. I second EVERYTHING you said from the price scanning incorrectly, to the coupons to the exact change. And I can't tell you how many times the first customer of the day would hand us a $100 bill for a $5 purchase....what's up with that?